Travels to casino floor to take requests and serve beverages to customers. Responsible for emptying and cleaning ashtrays in showroom and casino areas. Responsible for removing all used glasses from showroom and lounge tables. Receives prepared drinks and serves to customers according to established rules of etiquette. Takes beverage orders from customers and delivers to service bar for preparation of drinks. Provides a warm farewell and thanks guests for visiting. Promotes Total Rewards programs and card membership. Checks for satisfaction and effectively resolves service breakdowns when they exist. Anticipates needs and provides fast, flawless service. Is ready to serve and is informed of daily information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates guest's wins. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
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